Contacting us

Whether you need a question answered, support during your holiday or would like to chat with one of our local property experts about letting your property, our dedicated support teams are here for you.

Are you currently on holiday?

Specific local and emergency phone numbers for your holiday property can be found in your arrival documents (sent by email) and your online account:

Go to my account

If you did not create an account when booking, you can create an account now.

Do you have a property to let?

Information about our letting services, including contact details for local property teams, can be found on our property letting page:

Letting with us


Customer support details

For all general enquiries, to place a booking or to manage existing bookings and provide answers to property:


Call us

+44 1823 660 126

Available 9am-5pm Monday-Friday.

Our teams will answer your call as soon as possible. During busy periods this may take 15-30 minutes.


Email us

For non-urgent enquiries.

We aim to respond to emails within 2 working days.


Head office

Shamrock Cottages (EUR)


Lancaster House, 16 Central Avenue, St. Andrews Business Park, Norwich, Norfolk

Office phone:

01823 660126