Contacting us
Whether you need a question answered, support during your holiday or would like to chat with one of our local property experts about letting your property, our dedicated support teams are here for you.
Are you currently on holiday?
Specific local and emergency phone numbers for your holiday property can be found in your arrival documents (sent by email) and your online account:
Go to my accountIf you did not create an account when booking, you can create an account now.
If you are unable to contact the owner or caretaker and require urgent assistance during your stay, please call our holiday support line on: 0044 333 015 1348.
Do you have a property to let?
Information about our letting services, including contact details for local property teams, can be found on our property letting page:
Letting with us
Customer support details
For all general enquiries, to place a booking or to manage existing bookings and provide answers to property:
Call us
+44 1823 660 126
Available 9am-5pm Monday-Friday.
Christmas Eve: 10am - 5pm
Christmas Day: Closed
Boxing Day: Closed
New Year's Eve: 9am - 5pm
New Year's Day: Closed
Our teams will answer your call as soon as possible. During busy periods this may take 15-30 minutes.
Email us
info@shamrockcottages.co.uk
For non-urgent enquiries.
We aim to respond to emails within 2 working days.
Head office
Shamrock Cottages (EUR)
Address:
Lancaster House, 16 Central Avenue, St. Andrews Business Park, Norwich, Norfolk
Office phone:
01823 660126
